As a freshman in college, Dodd worked as a waiter at a pizza parlor in town. He was prompt and friendly, and people were liberal with their tips. Dodd saved his tips in a glass jar and opened a savings account at a local bank. When the tip bottle was full, Dodd took it to the bank to make a deposit. He asked the teller to use the bank’s money counting machine to count the coins.
The teller said, “Count them yourself.”
The Outcome: Dodd immediately closed his savings account and opened one at another local bank. The new bank’s teller cheerfully used the bank’s machine to count Dodd’s loose change. After Dodd graduated, he got a good job and continued banking with the folks that had counted his coins. In the following decades Dodd took out half a dozen loans and two mortgages at that bank.